Contenuto dell'articolo principale
Abstract
INTRODUZIONE: La qualità della vita professionale (ProQOL) è un aspetto fondamentale della vita lavorativa del personale che eroga assistenza sanitaria e gioca un ruolo importante nel monitorare il loro stato di salute mentale e fisico. L’obiettivo di questo studio è esplorare il livello di ProQOL tra gli operatori della salute di una Centrale operativa delle emergenze sanitarie nel contesto italiano ed esaminare il ruolo dei fattori di stress e delle strategie di Coping. I partecipanti alla ricerca sono operatori sanitari appartenenti alla Centrale Operativa delle emergenze sanitarie del 118.
METODO: E’ stato effettuato uno studio preliminare di prevalenza.
RISULTATI: Il tasso di risposta ai questionari è stato del 72,04% (n = 67). I risultati indicano che il Burnout e la Compassion Fatigue hanno un correlazione positiva con i fattori di stress mentre la Compassion Satisfaction ha mostrato un’associazione positiva con gli stili di coping Task-oriented ed Emotion-oriented.
CONCLUSIONI: In conclusione è importante implementare strategie e soluzioni che possono innalzare i livelli di soddisfazione lavorativa degli operatori delle Centrali Operative di Emergenza per migliorare l’assistenza ai pazienti e i risultati manageriali.
Parole chiave: Qualità della vita, Coping, Stressor, Emergenza, Infermiere.
© 2020
Dettagli dell'articolo
Riferimenti
- Al Barmawi, M. A., Subih, M., Salameh, O., Sayyah Yousef Sayyah, N., Shoqirat, N., & Abdel-Azeez Eid Abu Jebbeh, R. (2019). Coping strategies as moderating factors to compassion fatigue among critical care nurses. Brain Behav, 9(4): e01264.
- Austin, C. L., Saylor, R., & Finley, P. J. (2017). Moral distress in physicians and nurses: Impact on professional quality of life and turnover. Psychological Trauma: Theory, Research, Practice, and Policy, 9(4), 399-406.
- Bellagamba, C., Gionta, G., Senergue, J., Bèque, C., & Cher‐Michel, M. P. (2015). Organizational factors impacting job strain and mental quality of life in emergency and critical care units. International Journal of Occupational Medicine and Environmental Health, 28(2): 357–367.
- Borges, EMDN, Fonseca, CINDS, Baptista, P. C. P., Queiros, C. M. L., Baldonedo-Mosteiro, M., & Mosteiro-Diaz, M. P. (2019). Compassion fatigue among nurses working on an adult emergency and urgent care unit. Rev Lat Am Enfermagem, 27: e3175
- Cavallini, F., Cremonini, V., Capucci, P., Mattarozzi, K., & Rubbi, I. (2016). Quale vita professionale per gli operatori sanitari e tecnici che lavorano nel 118? Studio osservazionale. Management in Sanità, 3, 56 - 64.
- Cragun, J. N., April, M. D., & Thaxton, R. E. (2016). The impact of combat deployment on health care provider burnout in a military emergency department: a cross-sectional Professional Quality of Life Scale V survey study. Military Medicine, 181(8), 730-734.
- El-Shafei, D. A., Abdelsalam, A. E., Hammam, R. A. M., & Elgohary, H. (2018). Professional quality of life, wellness education, and coping strategies among emergency physicians. Environ Sci Pollut Res Int, 25(9): 9040-9050.
- Figley, C. R. (1995) Compassion fatigue: coping with secondary traumatic stress disorder in those who treat the traumatized. New York: Routledge.
- Figley, C. R. (2002a). Treating compassion fatigue: Routledge.
- Figley, C.R. (2002b) Compassion fatigue: psychotherapists’chronic lack of self care. J Clin Psychol., 58: 1433–41.
- Hegney DG, Craigie M, Hemsworth D, Osseiran-Moisson, R., Aoun, S., Francis, K., Drury, V. (2014) Compassion satisfaction, compassion fatigue, anxiety, depression and stress in registered nurses in Australia: study 1 results. J Nurs Manag.; 22(4): 506‐518.
- Hunsaker, S., Chen, H. C., Maughan, D., & Heaston, S. (2015). Factors that influence the development of compassion fatigue, burnout, and compassion satisfaction in emergency department nurses. Journal of Nursing Scholarship, 47(2), 186-194.
- Jennings B.M. (2008) Work Stress and Burnout Among Nurses: Role of the Work Environment and Working Conditions. In: Hughes RG, editor. Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US); Chapter 26. Available from: https://www.ncbi.nlm.nih.gov/books/NBK2668/
- Jones, C. (2014). Stress and coping strategies in renal staff. Nursing Times, 110(10), 22-25.
- Kelly, L. A., & Lefton, C. (2017). Effect of meaningful recognition on critical care nurses’ compassion fatigue. American Journal of Critical Care, 26(6), 438-444.
- Maslach, C. (1982). Burnout. The Cost of Caring. Englewood Cliffs; Prentice.
- Munger, T., Savage, T., & Panosky, D. M. (2015). When caring for perpetrators becomes a sentence: Recognizing vicarious trauma. Journal of Correctional Health Care, 21(4), 365-374.
- O’Callaghan, E. L., Lam, L., Cant, R., & Moss, C. (2020). Compassion satisfaction and compassion fatigue in Australian emergency nurses: A descriptive cross-sectional study. Int Emerg Nurs, 48, 100785.
- Ottoboni, G., Cherici, A., Marzocchi, M., & Chattat, R. (2017). Algoritimi di calcolo per gli indici PCS e MCS del questinario SF-12.
- Palestini, L., Prati, G., Pietrantoni, L., & Cicognani, E. (2009). La qualità della vita professionale nel lavoro di soccorso: Un contributo alla validazione italiana della Professional Quality of Life Scale (ProQOL). Psicoterapia Cognitiva e Comportamentale, 15(2), 205-227.
- Pedrabissi, L., & Santinello, M. (1994). La validità del “Coping Inventory for Stressful Situations" di Endler e Parker. Ricerche di Psicologia.
- Polit, D. F., & Beck, C. T. (2009). Essentials of nursing research: Appraising evidence for nursing practice: Lippincott Williams & Wilkins.
- Sacco, T. L., Ciurzynski, S. M., Harvey, M. E., & Ingersoll, G. L. (2015). Compassion satisfaction and compassion fatigue among critical care nurses. Critical Care Nurse, 35(4), 32-42.
- Samson, T., Iecovich, E., & Shvartzman, P. (2016). Psychometric characteristics of the Hebrew version of the Professional Quality-of-Life Scale. Journal of Pain and Symptom Management, 52(4), 575-581. e571.
- Silva, B., Quaresma, F., da Silva Maciel, E., dos Santos Figueiredo, F., Sarraf, J., & Adami, F. (2017). Correlation Between Stress and Quality of Life Experienced by Caregivers: Perception of a Group of Healthcare Professionals. The Open Nursing Journal, 11, 135-141.
- Stacey, W., Singh-Carlson, S., Odell, A., Reynolds, G., & Yuhua, S. (2016). Compassion fatigue, burnout, and compassion satisfaction among oncology nurses in the United States and Canada. Oncology Nursing Forum,43(4), 161-169.
- Stamm, B. H. (2010) The concise ProQOL manual. Pocatello, ID: ProQOL. org.
- Steinberg, B. A., Klatt, M., & Duchemin, A.-M. (2017). Feasibility of a mindfulness-based intervention for surgical intensive care unit personnel. American Journal of Critical Care, 26(1), 10-18.
- Tarsitani, L., & Biondi, M. (1999). Sviluppo e validazione della scala VRS (Valutazione Rapida dello Stress). Development and validation of the VRS, a rating scale for rapid stress assessment. Medicina Psicosomatica, 44(3), 163-178.
- Von Elm, E. B., Altman, D. G., Egger, M., Pocock, S. J., Gotzsche, P. C., & Vandenbroucke, J. P. (2008). STROBE Statement: linee guida per descrivere gli studi osservazionali. Terapia evidence based, 1(1).
- Ware Jr, J. E., Kosinski, M., & Keller, S. D. (1996). A 12-Item Short-Form Health Survey: construction of scales and preliminary tests of reliability and validity. Medical care, 34(3) 220-233.
- Yılmaz, G., Ustun, B. (2018). Professional Quality of Life in Nurses: Compassion Satisfaction and Compassion Fatigue. J Psychiatric Nurs, 9(3): 205-211
Riferimenti
Al Barmawi, M. A., Subih, M., Salameh, O., Sayyah Yousef Sayyah, N., Shoqirat, N., & Abdel-Azeez Eid Abu Jebbeh, R. (2019). Coping strategies as moderating factors to compassion fatigue among critical care nurses. Brain Behav, 9(4): e01264.
Austin, C. L., Saylor, R., & Finley, P. J. (2017). Moral distress in physicians and nurses: Impact on professional quality of life and turnover. Psychological Trauma: Theory, Research, Practice, and Policy, 9(4), 399-406.
Bellagamba, C., Gionta, G., Senergue, J., Bèque, C., & Cher‐Michel, M. P. (2015). Organizational factors impacting job strain and mental quality of life in emergency and critical care units. International Journal of Occupational Medicine and Environmental Health, 28(2): 357–367.
Borges, EMDN, Fonseca, CINDS, Baptista, P. C. P., Queiros, C. M. L., Baldonedo-Mosteiro, M., & Mosteiro-Diaz, M. P. (2019). Compassion fatigue among nurses working on an adult emergency and urgent care unit. Rev Lat Am Enfermagem, 27: e3175
Cavallini, F., Cremonini, V., Capucci, P., Mattarozzi, K., & Rubbi, I. (2016). Quale vita professionale per gli operatori sanitari e tecnici che lavorano nel 118? Studio osservazionale. Management in Sanità, 3, 56 - 64.
Cragun, J. N., April, M. D., & Thaxton, R. E. (2016). The impact of combat deployment on health care provider burnout in a military emergency department: a cross-sectional Professional Quality of Life Scale V survey study. Military Medicine, 181(8), 730-734.
El-Shafei, D. A., Abdelsalam, A. E., Hammam, R. A. M., & Elgohary, H. (2018). Professional quality of life, wellness education, and coping strategies among emergency physicians. Environ Sci Pollut Res Int, 25(9): 9040-9050.
Figley, C. R. (1995) Compassion fatigue: coping with secondary traumatic stress disorder in those who treat the traumatized. New York: Routledge.
Figley, C. R. (2002a). Treating compassion fatigue: Routledge.
Figley, C.R. (2002b) Compassion fatigue: psychotherapists’chronic lack of self care. J Clin Psychol., 58: 1433–41.
Hegney DG, Craigie M, Hemsworth D, Osseiran-Moisson, R., Aoun, S., Francis, K., Drury, V. (2014) Compassion satisfaction, compassion fatigue, anxiety, depression and stress in registered nurses in Australia: study 1 results. J Nurs Manag.; 22(4): 506‐518.
Hunsaker, S., Chen, H. C., Maughan, D., & Heaston, S. (2015). Factors that influence the development of compassion fatigue, burnout, and compassion satisfaction in emergency department nurses. Journal of Nursing Scholarship, 47(2), 186-194.
Jennings B.M. (2008) Work Stress and Burnout Among Nurses: Role of the Work Environment and Working Conditions. In: Hughes RG, editor. Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US); Chapter 26. Available from: https://www.ncbi.nlm.nih.gov/books/NBK2668/
Jones, C. (2014). Stress and coping strategies in renal staff. Nursing Times, 110(10), 22-25.
Kelly, L. A., & Lefton, C. (2017). Effect of meaningful recognition on critical care nurses’ compassion fatigue. American Journal of Critical Care, 26(6), 438-444.
Maslach, C. (1982). Burnout. The Cost of Caring. Englewood Cliffs; Prentice.
Munger, T., Savage, T., & Panosky, D. M. (2015). When caring for perpetrators becomes a sentence: Recognizing vicarious trauma. Journal of Correctional Health Care, 21(4), 365-374.
O’Callaghan, E. L., Lam, L., Cant, R., & Moss, C. (2020). Compassion satisfaction and compassion fatigue in Australian emergency nurses: A descriptive cross-sectional study. Int Emerg Nurs, 48, 100785.
Ottoboni, G., Cherici, A., Marzocchi, M., & Chattat, R. (2017). Algoritimi di calcolo per gli indici PCS e MCS del questinario SF-12.
Palestini, L., Prati, G., Pietrantoni, L., & Cicognani, E. (2009). La qualità della vita professionale nel lavoro di soccorso: Un contributo alla validazione italiana della Professional Quality of Life Scale (ProQOL). Psicoterapia Cognitiva e Comportamentale, 15(2), 205-227.
Pedrabissi, L., & Santinello, M. (1994). La validità del “Coping Inventory for Stressful Situations" di Endler e Parker. Ricerche di Psicologia.
Polit, D. F., & Beck, C. T. (2009). Essentials of nursing research: Appraising evidence for nursing practice: Lippincott Williams & Wilkins.
Sacco, T. L., Ciurzynski, S. M., Harvey, M. E., & Ingersoll, G. L. (2015). Compassion satisfaction and compassion fatigue among critical care nurses. Critical Care Nurse, 35(4), 32-42.
Samson, T., Iecovich, E., & Shvartzman, P. (2016). Psychometric characteristics of the Hebrew version of the Professional Quality-of-Life Scale. Journal of Pain and Symptom Management, 52(4), 575-581. e571.
Silva, B., Quaresma, F., da Silva Maciel, E., dos Santos Figueiredo, F., Sarraf, J., & Adami, F. (2017). Correlation Between Stress and Quality of Life Experienced by Caregivers: Perception of a Group of Healthcare Professionals. The Open Nursing Journal, 11, 135-141.
Stacey, W., Singh-Carlson, S., Odell, A., Reynolds, G., & Yuhua, S. (2016). Compassion fatigue, burnout, and compassion satisfaction among oncology nurses in the United States and Canada. Oncology Nursing Forum,43(4), 161-169.
Stamm, B. H. (2010) The concise ProQOL manual. Pocatello, ID: ProQOL. org.
Steinberg, B. A., Klatt, M., & Duchemin, A.-M. (2017). Feasibility of a mindfulness-based intervention for surgical intensive care unit personnel. American Journal of Critical Care, 26(1), 10-18.
Tarsitani, L., & Biondi, M. (1999). Sviluppo e validazione della scala VRS (Valutazione Rapida dello Stress). Development and validation of the VRS, a rating scale for rapid stress assessment. Medicina Psicosomatica, 44(3), 163-178.
Von Elm, E. B., Altman, D. G., Egger, M., Pocock, S. J., Gotzsche, P. C., & Vandenbroucke, J. P. (2008). STROBE Statement: linee guida per descrivere gli studi osservazionali. Terapia evidence based, 1(1).
Ware Jr, J. E., Kosinski, M., & Keller, S. D. (1996). A 12-Item Short-Form Health Survey: construction of scales and preliminary tests of reliability and validity. Medical care, 34(3) 220-233.
Yılmaz, G., Ustun, B. (2018). Professional Quality of Life in Nurses: Compassion Satisfaction and Compassion Fatigue. J Psychiatric Nurs, 9(3): 205-211